{"id":2823,"date":"2026-07-17T15:29:09","date_gmt":"2026-07-17T19:29:09","guid":{"rendered":"https:\/\/inlandcoatings.com\/road-guard\/?page_id=2823"},"modified":"2026-07-21T10:13:59","modified_gmt":"2026-07-21T14:13:59","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/inlandcoatings.com\/road-guard\/shipping-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"<h2>USA Shipping Policy<\/h2>\n<h3>Small Parcel Orders<\/h3>\n<ul>\n<li><strong>Processing Time<\/strong>\u00a024 to 48 hours<\/li>\n<li><strong>Delivery Time<\/strong>\u00a03 to 5 business days via ground shipping<\/li>\n<li><strong>Shipping Rates<\/strong>\u00a0Flat shipping rates apply to all small parcel orders<\/li>\n<li><strong>Tracking<\/strong>\u00a0You will receive tracking information via email as soon as your order ships<\/li>\n<\/ul>\n<h3>Pallet &amp; Heavy Freight Orders<\/h3>\n<ul>\n<li><strong>Processing Time<\/strong>\u00a024 to 48 hours<\/li>\n<li><strong>Delivery Time<\/strong>\u00a0Generally 7 to 10 business days<\/li>\n<\/ul>\n<h3>Shipping Exceptions<\/h3>\n<ul>\n<li><strong>Hawaii &amp; Alaska<\/strong>\u00a0Orders may incur additional shipping charges. Please contact customer service for a quote prior to placing your order.<\/li>\n<li><strong>Remote Locations<\/strong>\u00a0Delivery times may take longer depending on carrier routes to remote addresses.<\/li>\n<\/ul>\n<h3>Carrier Damage Inspection<\/h3>\n<p>It is the customer&#8217;s responsibility to inspect the order before the delivery driver leaves. Once the shipping company has left, you have officially accepted the order and verified that it arrived undamaged. We will gladly replace any items damaged by the carrier if the damage is noted with the driver upon delivery.<\/p>\n<h2>Return Policy<\/h2>\n<h3>Requesting a Return<\/h3>\n<ul>\n<li><strong>Timeframe<\/strong>\u00a0You must initiate a Return Merchandise Authorization (RMA) request with customer service within 15 days of purchase.<\/li>\n<li><strong>Product Photos<\/strong>\u00a0Photos of all items being returned are required prior to approval.<\/li>\n<li><strong>Restocking &amp; Shipping Fees<\/strong>\u00a0Approved returns are subject to a 25% restocking fee. We will email you a pre-paid shipping label; the cost of return shipping plus the 25% restocking fee will be deducted from your total refund once the products are received.<\/li>\n<\/ul>\n<h3>Non-Returnable Items<\/h3>\n<ul>\n<li><strong>Sample Products<\/strong>\u00a0Samples are strictly non-returnable and non-refundable.<\/li>\n<li><strong>Kits<\/strong>\u00a0Partial returns are not accepted for any kits.<\/li>\n<li><strong>Specific Accessories<\/strong>\u00a0Tape, caulk, fabric, and mixers cannot be returned.<\/li>\n<\/ul>\n<h2>Refund Process<\/h2>\n<ul>\n<li><strong>Inspection<\/strong>\u00a0All refunds are issued only after the returned product has arrived at our facility and been inspected to confirm it is free of defects or damage.<\/li>\n<li><strong>Payment Method<\/strong>\u00a0Approved refunds will automatically be credited back to the original card or account used at checkout.<\/li>\n<\/ul>\n<h2>Customer Support<\/h2>\n<p>To begin a return request or ask questions about an upcoming shipment, please contact our support team:<\/p>\n<p><strong>Phone<\/strong>\u00a0<a href=\"tel:1-704-680-6899\">704-680-6899<\/a><br \/>\n<strong>Email<\/strong>\u00a0<a href=\"mailto:info@liquidrubber.com\">info@liquidrubber.com<\/a><br \/>\n<strong>Mailing Address<\/strong>\u00a0PO Box 1088, China Grove, NC 28023<\/p>\n","protected":false},"excerpt":{"rendered":"<p>USA Shipping Policy Small Parcel Orders Processing Time\u00a024 to 48 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":99,"comment_status":"closed","ping_status":"closed","template":"template-pages\/full-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2823","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Return Information | Road Guard RV Coatings<\/title>\n<meta name=\"description\" content=\"Questions about shipping and return policies for Road Guard products? 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