Shipping & Returns

USA Shipping Policy

Small Parcel Orders

  • Processing Time 24 to 48 hours
  • Delivery Time 3 to 5 business days via ground shipping
  • Shipping Rates Flat shipping rates apply to all small parcel orders
  • Tracking You will receive tracking information via email as soon as your order ships

Pallet & Heavy Freight Orders

  • Processing Time 24 to 48 hours
  • Delivery Time Generally 7 to 10 business days

Shipping Exceptions

  • Hawaii & Alaska Orders may incur additional shipping charges. Please contact customer service for a quote prior to placing your order.
  • Remote Locations Delivery times may take longer depending on carrier routes to remote addresses.

Carrier Damage Inspection

It is the customer’s responsibility to inspect the order before the delivery driver leaves. Once the shipping company has left, you have officially accepted the order and verified that it arrived undamaged. We will gladly replace any items damaged by the carrier if the damage is noted with the driver upon delivery.

Return Policy

Requesting a Return

  • Timeframe You must initiate a Return Merchandise Authorization (RMA) request with customer service within 15 days of purchase.
  • Product Photos Photos of all items being returned are required prior to approval.
  • Restocking & Shipping Fees Approved returns are subject to a 25% restocking fee. We will email you a pre-paid shipping label; the cost of return shipping plus the 25% restocking fee will be deducted from your total refund once the products are received.

Non-Returnable Items

  • Sample Products Samples are strictly non-returnable and non-refundable.
  • Kits Partial returns are not accepted for any kits.
  • Specific Accessories Tape, caulk, fabric, and mixers cannot be returned.

Refund Process

  • Inspection All refunds are issued only after the returned product has arrived at our facility and been inspected to confirm it is free of defects or damage.
  • Payment Method Approved refunds will automatically be credited back to the original card or account used at checkout.

Customer Support

To begin a return request or ask questions about an upcoming shipment, please contact our support team:

Phone 704-680-6899
Email [email protected]
Mailing Address PO Box 1088, China Grove, NC 28023

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